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Frequently Asked Questions

 
What is SMS?

SMS stands for short message service, a convenient way to send brief text messages directly to a friend's, professionals and colleagues wireless telephones. A SMS message has a maximum length of 160 characters, or about 20 words. SMS is a convenient way to keep in touch with friends and family!

What is a SMS Gateway?

SMS Gateway is an interface between software applications mobile networks. An SMS Gateway allows interfacing software applications to send and/or receive SMS messages over mobile network.

Typically a SMS Gateway uses either one or more GSM modems or a direct network connection (HTTP(S), SMPP, CIMD etc) with the SMSC to send and receive messages to and from mobile networks.

What are the advantages of your SMS service?
  • Single and Bulk Messaging
  • Grouping Functionality
  • Cheap Rates.
  • Message Templates
  • Quick Delivery
I forgot my password. How do I retrieve it?

Use the link Forgot Password? to have it emailed to you again.

What is an SMS Template?

You can save your typing time by creating the predefined messages in form of Templates. You can add or create a template by our easy to use "Add Template" feature

How do I manage my contacts/phonebook?

You can manage your contacts through your "Address Book" area by adding contacts one by one or by uploading your contacts File.

What all location can deliver the SMS?

You can manage your contacts through your "Address Book" area by adding contacts one by one or by uploading your contacts File.

I sent an SMS but it has not been received. Why?

Here are some reasons why he/she may not receive the SMS message that you sent to them:

  • The mobile device is "out-of-range"
  • Memory capacity has been exceeded
  • Subscriber 'busy' for short messaging
  • The mobile number you entered is incorrect.
How quickly will my messages be delivered?

This depends on a number of factors: Once messages are delivered to the carriers the time it takes for them to be delivered to a handset is out of our control. If the handset is switched off has low reception low battery a full message 'inbox' then this can affect the time between sending and receiving the message.

What is Bulk SMS Service?

A sms service through which you can send sms in bulk, thousands of messages in one click. You have the option to upload a text file that contains a list of mobile numbers or send directly from excel using our sms excel plug-in.

How can I start sending bulk sms from my account?

sms package. You will receive a welcome email that contains login credentials and links to help files. Login to your account, compose message, and click on Send button. You can also send messages directly from excel upon installation of our sms excel plug-in. You can view and download message delivery reports.

How do I make a payment?

There are many convenient payment options. Check out our payment options page.

What are credits?

SMS credits are the currency you need to purchase to send messages. Generally 1 credit is equal to 1 message. There may be offers during which 5 messages may consume only 3 credits.

What is the maximum text length allowed in single SMS?

The maximum text length allowed in a single message is 160 characters. If the length is exceeded then the message will be delivered as 2 or more messages and charged accordingly. The character length for 2 messages is 306 and for 3 messages are 459.

How do I know my credit balance?

Credit balance can be seen in your control panel after you login to your account.

Can I send local and national sms using Bulk SMS Service?

Yes. There is no difference in costs for local and national sms.

What is a Sender ID?

If the Sender ID is set as Bulk SMS, then the users would receive a sms titled as Bulk SMS. You can request more Sender IDs.

Why our messages are not delivering?

Might be your number in NDNC registry, or in unreachable condition.

What is a short code service?

Short code service is two ways communication method.

What is the advantage of short code services?

You can receive messages form your customer too.

How do we add new sender id?

For adding new sender id you need to drop one email to us along with your user name we will add your required sender id within 2 hrs time.

Maximum character length of sender id

As per TRI regulation maximum sender id length is 8 characters.

Where our short code message will be delivered?

Your short code message will be delivered on your email id and in PhoenixSMS communicator.

Maximum length of short code auto responder?

Maximum length of short code auto responder is 160 characters.

What is developer API?

A DEVELOPER API is a authentication method used for communicating server to server etc.

What all location can deliver the SMS?

We deliver the Messages to most of the service provider across the nation India.

What is 2 Way messaging?

Through two ways messaging you can send and receive messages.

What is DND?

Mobile numbers which is registered with NDNC registry called DND numbers.

How do I send sms using your trial account?

The interface is quite easy to use. If you face difficulties call support for help.

Is there a limit to how many numbers I can send at one time?

As such there is no limit if you submit Bulk SMS or SMS from file or phonebook but while submitting SMS from Send SMS link or Send SMS(Comma Separated) link, you should try and limit the number of comma separated destination addresses to approximately 1000.

How can I make a payment for SMS credit?

You can make payments online by credit card for credits up to 10000 through Paypal. For credits more than that payment is accepted via Cheque, Demand Draft or payment can be directly deposited to our bank account.

How after the payment will I get my account activated?

After you make payment, fill in the registration form. Send the details of payment via mail to sms@phoenixinfosoft.co.in . After your payment is confirmed your account will get activated. Do mention your registration number generated once the registration form is duly filled and submitted.

From where I can get registered my self?

http://www.phoenixsms.co.in

I need a proper Invoice after the payment. From where I can request this?

You will received a bill with Service Tex within a 10 working days.

Can I send special characters in SMS?

Yes, you can send any special character of a US Keyboard.

What is CDMA & GSM sender ID?

Before you start sending SMS, you need to set your GSM Sender ID This is the name which displays on the receiver's mobile phone. You can set any name (not more then 11 characters) as your GSM ID which belongs to you or your company but in case of CDMA sender id you will have to use a 10 digit number provided by the operator.

Why can I not use a number as GSM id ?

Due to new Supreme Court Ruling and TRAI notice user cannot use any number as sender Id to send sms.

Why can’t I use my own number to send messages to CDMA users?

Due to new Supreme Court Ruling and TRAI notice, we are not allowed to use any mobile no. as sender ID. The operator has allotted a few numbers and only one of those can be used to send messages.

Is it possible to reply back to that number?

No

What can be done by the user in that case?

User can use his own number in the message body in order get replies to his message.

How will I get confirmation whether my SMS have been delivered?

We provide online real time delivery reports. You get confirm report about the status of your SMS.

Is there any restriction on the number of characters in the message?

You can submit maximum 160 characters in 1 SMS but in case you want to use long SMS, you can do that but more credits will be used depending on the length of SMS.

Can I send message to anyone for my product advertisement or any such purpose?

Messages cannot be sent to NDNC numbers.

Can I send binary SMS, like ring tones, picture messages, operator logo etc.?

No, this service is not available yet.

Before buying any service or credits whom I should contact ?

We provide formal proposal only to resellers and bulk sms users, for volume less then 1 lakh a month we don't provide any written contract or proposal. Please email at salesmip@phoenixinfosoft.co.in for further details.

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